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RPA (Robotic Process Automation) describes technology solutions which use a business application’s user interface to automate a business process/transaction. It works with the existing LOB systems to perform specific tasks that the virtual FTE will perform, much like how a human would interact with those business applications.
It manages rules-based and repetitive tasks, allowing human workers to focus on more valuable, customer facing roles. RPA solutions can be used for both execution of work –in assisting as well as in replacing humans fully, and in decision making tasks – again in assisting as well as in replacing humans (referred to as Cognitive/Artificial Intelligence tools under the broad RPA umbrella).